Reference

Terms That Govern Your open88 Account

These terms set out the rules between you and open88 — what we expect from your account, how your PayPal, Venmo, and Play+ transactions are handled, and what happens if something goes sideways.

Account eligibility by statePayPal, Venmo & Play+ rulesDispute and contact processAccount security obligationsPolicy update notices
open88 Terms That Govern Your open88 Account
HOW WE HANDLE THIS

Account Security and Policy Commitments

We take the obligations in these terms seriously on our end too. Your account data is encrypted in transit and at rest. We don't sell your personal information to third parties, and we retain your transaction history — including PayPal and Venmo records — only for as long as required by applicable state regulations. If you want to request a data summary or ask us to delete your account, you can do that through the Account Settings page or by contacting support directly.

Data Retention We keep your transaction and account records only for the period required by state regulations. After that window closes, personal data is deleted or anonymized per our data policy.
Cookie Use We use cookies to keep your session active and to remember your preferred deposit method — whether that's PayPal, Venmo, or Play+. You can manage cookie preferences in your browser settings.
Account Security All account access is protected by SSL encryption. We recommend enabling two-factor authentication from your Account Settings page to keep your login and wallet activity secure.
Policy Change Requests If you disagree with a term or believe an update affects your account unfairly, contact support in writing. We'll document your concern and respond with the applicable policy rationale.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a specific term is unclear or you believe something in your account doesn't match what's written here, reach out directly. Our support team can clarify policy language, walk you through a disputed transaction involving PayPal or Venmo, or escalate a formal complaint. We aim to respond to policy questions within one business day.

Team online

Live Chat

Start a live chat from any page inside your account. Use this for quick term clarifications or to flag a transaction you don't recognize in your Play+ history.

Email Support

Send detailed policy or dispute questions to our support email. Include your account ID and the specific section of the terms you're asking about for a faster response.

Account Help Center

The Help Center inside your account lists current policy FAQs, explains how account suspensions work, and shows the steps to request a formal review of any decision.

Common Questions About These Terms

These are the questions we get most often about account terms, eligibility, and how our policies apply to real account situations — including PayPal disputes, state access questions, and what to do if your account is flagged.

Eligibility depends on your state's laws. You must meet the legal age requirement in your state and reside in a state where open88 operates under applicable local law. We verify identity during account setup.

Yes. We notify you by email or in-app message before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.

Pending transactions are reviewed individually. Completed deposits already credited to your account balance are handled according to the suspension reason. Contact support for a written explanation specific to your case.

Go to Account Settings and use the data request option, or email our support team with your account ID. We'll prepare a summary of your personal data within the timeframe required by your state's applicable law.

Reach out via live chat or email with your account ID and the specific term in question. We log all formal policy disputes and respond in writing, usually within one business day.

The core account terms are the same regardless of payment method. Play+ prepaid card transactions are also subject to the Play+ provider's own cardholder agreement, which operates alongside our terms.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.